Sales policy

Order process

Orders are placed online, all you need to do is create an account when ordering and use the features of our transactional site. If you have any difficulties, please contact us at the following address: info@memorables.com

Order modification time: No order modification can be made after checkout. Please validate your cart and your purchase before paying.

Temporarily unavailable products: We do not automatically forward temporarily unavailable products. It is up to you to order them again when they become available again.

Price

All prices for our products are in Canadian dollars. Prices are subject to change without notice. Taxes and delivery charges are not included in the price.

Payment

All orders are payable in advance. We do not deliver any product or provide access to any event without first obtaining full payment for the order.

Payment methods accepted: Visa and Mastercard, all with the protection of Square.

Shipping policy

Shipment of goods

Individual orders deliverable in CANADA:

Standard parcel delivery Canada Post up to 5 working days .

Delivery delay

A period of two working days must be allowed for the processing of orders for products in stock at our warehouse, to which must be added one to three to five working days on average for a delivery in Quebec, you can count about two days more for the other provinces. We can in no way be held responsible for a delay in delivery attributable to the carrier.

privacy policy
security

Your data

Memorables has implemented state-of-the-art security measures to protect you against the loss or unauthorized use of your information, including your credit card information. Our servers use the most recent information transmission technology (SSL encryptions), which makes them highly secure. The processing of your credit card is done in the Square environment and not directly on our website.

All your personal data is encrypted by SSL as it is entered, making it almost impossible to read while it is being transferred over the Internet. No order-related information, including your name, address and credit card number, is openly circulated on the Internet.

In addition, our servers are protected by firewall technology. Mémorables is committed to ensuring that its equipment is always at the cutting edge of technology in order to allow you to carry out secure transactions on the Site at all times. However, no security mechanism is perfect and you should be aware that there is always a certain level of risk that the personal information you provide to Memorables may be disclosed through no fault of Memorables and without your consent. We are not responsible for the fact that such confidential information about you may be disclosed, except in cases of negligence on our part. Please note that, for your security, no information relating to credit cards is kept on our servers. If you are concerned about privacy regarding the use of your credit card on the Internet, we invite you to submit your order by phone and speak to one of our representatives.

Mémorables reserves the right to modify this policy at any time. Mémorables also reserves the right to transmit personal information about you to the extent that the law requires Mémorables to do so or in order to protect its property rights of the Site or those of its users, sponsors, advertisers or suppliers.

Network efficiency

Memorables does not guarantee total efficiency or security. It is possible that a hacker could successfully break into the server. It is therefore important to keep in mind, BEFORE USING YOUR IDENTITY TO NAVIGATE AND / OR MAKE TRANSACTIONS on www.memorables.com, that it is always possible that a malicious individual can access and use our servers, for its own purposes, some personal information left by members. IN NO EVENT WILL Mémorables be held responsible for acts of computer hacking or be blamed for any damage or loss that this may cause to a member of Mémorables. The Méorables site may experience occasional outages and certain programming errors may be caused by updates or by events beyond the control of the administrators.

When shopping online, you can check if you are in secure mode by making sure the URL (web address) link starts with https: // rather than http: //

The padlock icon in your browser window will confirm that you are in secure mode.

Confidentiality

Mémorables is concerned with ensuring the protection of information transmitted over the Internet as well as respect for your privacy, and therefore strictly controls the way in which personal information is used and communicated. Mémorables does not sell, market or rent your information to third parties. By using our site, you agree to abide by the practices described in this privacy and security statement.

For the purchase of products or when entering a publicity contest, Memorables requires that you provide your name, address, email address and, if you agree, certain other information.

Only employees and duly authorized representatives of Mémorables may have access to your file in the strict exercise of their functions.

From the My Account page, you can validate or modify your personal information at any time.

Acceptance of conditions

The customer acknowledges having read our special conditions of sale and declares to accept them without reservation.